Moving Domain Names
 

The process for moving domain names is as follows:

For Network Solutions:
  1. Hurricane Electric will send you an URGENT MODIFY DOMAIN NAME form. You must forward this email with the template intact. Be sure to only delete the information that we've added to the template. Don't delete any part of the template. You will see the words do not delete bellow this line in the email. Send the email to hostmaster@networksolutions.com from an email address that's one of the contact email addresses for your domain name. The email address will be the one you originally had when you set up the domain name.

  2. The InterNIC will send you an email saying they received your request. The email will contain a ticket number for tracking purposes. Print out a copy of this email and put it in a safe place. You may need the tracking number later. They will also send you another email within 4 hours. You'll need to send them a reply with an A on the first line to acknowledge that you want them to move your domain. They won't move it unless you acknowledge it. That's how they verify that someone else isn't trying to move your domain.

  3. After you have completed the top 2 steps it will take 1-3 days for your domain name change to go through.
Sometimes there is a problems and domain names transfers are held up and not processed. If your domain transfer isn't processed within a week, it's best to call the InterNIC directly at (703)742-4777. Be sure to have your ticket number ready when you call.

Some common causes for domain registration being held up are:

  • You sent the template from a different email address than you had when you originally registered the domain name.
  • Someone is disputing your domain. They may claim to have a trademark.
  • The InterNIC is waiting for a payment from you and the domain is on hold.
Before you call the InterNIC you can contact us at support@he.net and we'll check to verify that your domain is active.
If the email account you had when you registered the domain name is no longer valid, you can:
  1. Forward the URGENT MODIFY DOMAIN CHANGE from your current account.
  2. Call the InterNIC to get your tracking number and explain the situation. Request a format for the authorization letter.
  3. Fax the InterNIC authorization for the move to (703)742-9552.

To update address or contact information with Network Solutions go to:

http://www.netsol.com/en_US/manage-it/index.jhtml

For domains registered with Register.com: http://mydomain.register.com

Please be advised that most of the registrars do things slightly differently, so the instructions listed may apply only in part, if at all, with your particular registrar of choice. Your registrar should have comprehensive instructions on how to use their features and services.


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Fremont, CA 94539
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